So when they did the first big update, I was one of the ones that had to suffer because my passcode began with a 0. Even after all the "bug fixes" and "emails to support", I was still never able to access the app again because nothing could quite fix the issue with having zero in your passcode. Then this morning the app mysteriously disappeared from my home screen- maybe my kids deleted I dont know- but I figured since its backed up in the cloud, I should be okay. Nope, it was like a brand new app and all my pictures and videos are gone. Just not a very stable app to me. With every update, just know everything can be gone so maybe backup pics in other places too.